Overview of the Role

A motor vehicle service and maintenance technician services and repairs light vehicles such as cars and vans and works either in dealerships which focus on a particular manufacturer, or in an independent garage which deals with many different makes of vehicles.

The Automotive Retail Industry provides employment for over half a million employees who work for approximately 70,000 employers. It is a major contributor to the UK economy. In a large dealership, the Technician will typically report to the Workshop Controller, who in turn reports to the Aftersales Manager and liaises with the Service Reception. In smaller garages, the Technician will report directly to the owner or Garage Manager.

The technician must be able to work independently but also operate as an effective team member and have good customer handling skills. They will understand how their workshop and the dealership/garage functions from a commercial perspective and identify ways in which they can work more efficiently. Technicians working in large dealerships work with other departments, for example carrying out work for the Sales Department and ordering parts from the Parts Department, whereas apprentices in smaller independent garages may be called upon to carry out some of the function of the other departments themselves, for example managing their own delivery of parts.

The Technician will work on all the systems found within the vehicle. The day-to-day work ranges from replacing simple parts through to solving complex faults with the use of diagnostic methods and equipment. The tasks faced are constantly changing, driven by the introduction of ever more complex technologies and diagnostic techniques.

The growing complexity of today’s vehicles, and the pressure to deliver a high-quality customer experience, requires the retail automotive sector to attract and train high calibre individuals, and this is reflected in the elements of the Standard described on this page.

Gateway Requirements

  • Confirmation from the employer that they are confident the apprentice is occupational competent
  • Level 2 English and Maths
  • A Portfolio of work comprising of five job cards (one of which is a Service and Inspection)
  • An F-Gas qualification.

Knowledge Test

  • 2-part online exam:
    • Test 1 – 45 minutes containing 40 alternate format questions
    • Test 2 – 75 minutes containing 60 alternate format questions
    • Graded as Fail/Pass/Distinction.

Skills Test

  • A two-day practical observation of the apprentice in a controlled environment.
    • A range of 4-6 practical tasks, providing an opportunity for the apprentice to demonstrate their knowledge, skills and behaviours
    • 5 open questions after each task (relevant to the task)
    • Graded as Fail/Pass/Distinction.

Professional Discussion

  • 60 minutes structured discussion:
    • Apprentice portfolio used to exemplify performance
    • Assesses selected knowledge, skills and behaviours
    • Graded as Fail/Pass/Distinction.

Overall Grade and Certification

  • Graded Fail/Pass/Distinction
  • We’ll activate certification once the apprentice has successfully completed all EPAs, and the IEPA has verified this. Working with the apprenticeship certificate issuing authority, we’ll ensure the apprentice receives their certificate.