Overview of the Role

A Heavy Vehicle (HV) technician services, inspects and repairs HVs, categorised by the Department of Transport as category N2 or N3, and associated trailers, with the associated ancillaries. They work in either a dealership that focuses on a particular manufacturer, or for an independent garage, franchise or large fleet operator that deals with many different makes of vehicles. They work on all the systems found within the vehicle. The nature of the work ranges from replacing simple parts through to solving complex faults with the use of diagnostic methods and equipment. The day-to-day tasks faced by the technician are constantly changing, driven by the introduction of ever more complex technologies and diagnostic techniques. Today’s technician has to demonstrate expertise in the technical side of their role. They must have strong problem-solving skills and a good grasp of the theoretical and practical aspects of vehicles systems and associated ancillaries. They must be able to work independently but also operate as an effective team member, understand how their workshop and the dealership/garage/branch functions from a commercial perspective, have good customer handling skills and identify ways in which they can work more efficiently. The growing complexity of today’s vehicles and the pressure to deliver a high-quality customer experience requires the retail automotive sector to attract and train high calibre individuals and this is reflected in the elements of the Standard described on this page.

Gateway Requirements

  • Confirmation from the employer that they are confident the apprentice is occupational competent
  • Level 2 English and Maths
  • A Log of Behaviours to be used in the Professional Discussion.

Knowledge Test

  • 2 part online exam:
    • Part 1 (Engineering)– 60 minutes containing 35 questions
      • includes a ‘hurdle’ section where 100% must be achieved on five safety critical questions.
    • Part 2 (Wider) – 60 minutes containing 35 questions
    • Graded as a Fail/Pass/Distinction.

Skills Test

  • A single day practical observation of the apprentice in a controlled environment.
    • A range of 5 practical observations, providing an opportunity for the apprentice to demonstrate their knowledge, skills and behaviours.
    • One of these tasks is a 30 minute ‘walk and talk’ around all vehicle systems.
    • Apprentices will write up a job card after each observation, which will be accompanied by two or three questions about the process.
    • Graded as a Fail/Pass/Merit/Distinction.

Professional Discussion

  • 60 minutes structured discussion:
    • Apprentice portfolio used to exemplify performance
    • Assesses selected knowledge, skills and behaviours
    • Graded as a Fail/Pass/Distinction.

Overall Grade and Certification

  • Graded Fail/Pass/Merit/Distinction
  • We’ll activate certification once the apprentice has successfully completed all EPAs, and the IEPA has verified this. Working with the apprenticeship certificate issuing authority, we’ll ensure the apprentice receives their certificate.

For further information regarding the apprenticeship standard and assessment plan, including the full details of the assessment methods, please see the Institute for Apprenticeships and Technical Education website.